To whom do I address a question or concern to?
Please feel free to email us with any question or concern you may have at mail@myprivatestock.com.

Why type of payments do you accept?
We accept VISA, MASTERCARD, checks, and money orders. Please contact us via email at: mail@myprivatestock.com to pay with a check or money order. US Funds Only please.

What is a Pre-Order?
A Pre-Order is a special order for items "not yet made" or "not yet released by their manufacturers".
Many limited edition toys, trading cards, comic books, etc. are sold on a pre-order basis.

Why are you selling something before it is in stock?
Many products in the collectible industry sell out quickly. Pre-ordering an item will most likely ensure you receive that product. It will also allow you to receive the item as soon as it hits our shop.

What if the product does not arrive on time?
Sometimes manufacturers delay their products for various reasons. If it is delayed for us, then it is delayed for everyone. Also different distributors receive products at slightly different times and may take longer to ship to us. These things are out of our control. We ship your Pre-orders as soon as they arrive.

What if the manufacturer never producers the product or MyPrivateStock does not receive the product?
Please be aware we have no control over manufacturing problems/changes, delayed ship dates, inaccurate ship dates given to us, or other instances that may result in delays of product receipt or possible failure to receive the product.
If the product is never received my MyPrivateStock, then a full refund of the payment will be credited back to the customer.

Why is the Shipping and Handling charge slightly more than the postage charge?
In addition to the postage fee, there is a handling fee. This handling fee accounts for the time it takes for someone to put your order together, confirm the contents of your order, package your order, and confirm the shipping requirements.

Can I cancel my order?
Pre-orders may only be cancelled within 24 hours of order placement. The payment will be refunded in full only if the pre-order is cancelled within the 24 hours deadline or if we are not able to fill the order due to unavailability of the product.

How do I cancel an order?
All cancellation requests must be emailed to mail@myprivatestock.com with the subject of "Cancellation" and the invoice number must be provided. Orders without the invoice number will "not" be cancelled.

Are the products insured during shipping?
Yes, all products are insurance during shipping in an attempt to provide the best quality product available.

What if the product I received is damaged?
Insurance is applied to all items shipped. MyPrivateStock is not responsible if an item is damaged in transit to you. Comic books are sent in new unread conditions. They are "not" guaranteed to be Mint or Near Mint conditions. Other items such as statues, toys, etc. are not considered as damaged if they only have a scratch or minor ding (1" or less). Damaged is considered to be a major flaw, such as a broken arm, leg, etc. Also a damaged box is not considered a damaged item. If you received a damaged item, you must notify MyPrivateStock within 72 hours of receiving the product. MyPrivateStock will then provide to you one of the following at our discretion:
1. Provide insurance information for you to submit a claim with the shipping company. Please note that shipping fees are not refundable.
2. Return the product along with its invoice to MyPrivateStock. Once the item has been returned, MyPrivateStock will make a determination regarding the eligibility of a replacement or refund. If we determine the item is not damaged or was damaged by you, MyPrivateStock reserves the right to deny the return and will offer to ship the item back to you at your expense.

Is it possible the product was damaged prior to shipping?
Absolutely not.
All orders are inspected thoroughly prior to us shipping the products to our customers. If MyPrivateStock received a damaged product from the manufacturer, then MyPrivateStock would have dealt directly with the manufacturer regarding the damaged item prior to shipping it to our customer. By thoroughly inspecting all products shipped to our customers along with insuring the products being shipped to our customers helps us to ensure our customers can receive the best quality product possible.

We thank you for visiting our site and we look forward to serving you.

MyPrivateStock
36181 East Lake Road
Suite 408
Palm Harbor, Florida 34685
727-934-2715